Customer Feedback

We are always looking at the quality of our performance and the satisfaction of our customers. We welcome feedback and constructive suggestions for improvement.

 
 
I was a student studying or should I say struggling at University and was encouraged by my tutor to get an assessment to see if I had dyslexia. Since being diagnosed I have received 1-1 tuition from a specialist tutor, been introduced to really useful software and my University has given me extra time for my exam and other concessions. I passed my second year with better grades than I have ever had. Fantastic service.

ACCESSIBLE PREMISES

100% of customers surveyed stated that our city centre office was easy to find, confidential and spacious.

Although I was a little reluctant to get help, I am so glad that I did. It has changed my life. I feel confident and positive. Thank you.

QUALITY OF OUR SPECIALIST TUITION

95% of our customers rated our tutors as excellent in their accessibility and availability.

100% of our customers rated our tutors as excellent in their professionalism, understanding their needs, communication and punctuality and reliability.

95% of customers surveyed stated that they strongly agreed their study skills tuition has been a rewarding experience.

Skype Tuition

Skype Tuition

Warm, friendly and helpful

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QUALITY OF OUR ASSESSMENTS

96% of our customers that were assessed for a specific learning difficulty rated this service as excellent.

98% of our customers found our charge for a full diagnostic assessment a lot more cheaper than our competitors.

98% of our customers rated the quality of the Diagnostic Report and the information provided. 

We would like to thank all our customers for taking part in our survey and for providing feedback.